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compu-eze inc. tech support

 

Common FAQ's

Q: Do I need to be a computer wiz, or even own a computer to have my own web site?
A: No! All aspects of your design and maintenance are handled for you.

Q: What is hosting?
A: Hosting is the term which refers to a service which gives your website a place to "reside", so that the world can view it online.  Hosting companies run dedicates server computers which are connected to the internet at all times, allowing access to the websites which they host.

Q: Do I need to submit my site to search engines?
A: Although it is not required, submitting your site to search engines greatly increases the chance of being visited by the general public.  Search engine optimization prepares and optimizes your site so it can be more easily found by a search engine when an internet user searches for a certain phrase or term which is related to your site content.

Q: What is a domain?
A: A domain is a name reserved for your website.  Examples include www.compueze.com and www.yourbusiness.net.  A domain needs to be registered, and remains the property of the owner as long as the renewal fees are paid.  No one can take a unique domain name unless released or not renewed by the owner.

Q: What types of recurring costs can I expect from a website?
A: Depending on the complexity and nature of your site, the only real recurring costs involved are hosting costs and maintenance costs. domain renewal fees are inexpensive and only due yearly.  Other fees for optional services include shopping cart fees, e-commerce fees, maintenance fees, and search engine submission fees.

Q: How long does it take to build a website?
A: A basic, 5-page website can be up and running in as little as two weeks.

Q: Can I make changes to my website myself after it is published?
A: Although it is possible for a client to use a web editor to alter a website, we do not recommend it, for the simple reason of the possibility of corruption of the original html code.  Website coding is a very complex language which can easily be corrupted and compromised, even with the slightest alterations.  We offer very affordable maintenance rates to our clients on a per-needed basis only-WE NEVER CHARGE YOU FOR MAINTENANCE THAT YOU DO NOT USE!

Q: Is my website really mine after it is complete? I have heard that some web development firms retain the rights to a website that they design!
A: Yes, the website becomes the complete and absolute property of the client.  Although some firms do retain certain rights of the client's site, Compu-Eze works on a "work-for-hire" basis, which means you alone get the rights to the website.

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Setup E-mail

Please choose the e-mail client you will be using:

Outlook Express     Outlook 2003     Outlook 2007     Mac-Os     I-Phone

Outlook Express

Once the program is open, you are ready to set up your new account.

Open Tools > Accounts. The Internet Accounts window will open. In the Internet Accounts window, make sure the Mail tab is selected.

Click on Add > Mail . The Internet Connection Wizard will open. The fist thing the Internet Connection Wizard will want from you is for you to type in a display name. This can be your name, the name of your company, or anything else you want.

Once you have typed in a name, click Next. The next step is to type in your e-mail address. (example: john@yourdomain.com, with "yourdomain" being the domain that you have registered).

Once you have typed in your e-mail address, click Next.
Next, you will fill in your e-mail and server names. In the Incoming Mail Server field, choose POP3 - In the Incoming Mail (POP3) field, type pop.secureserver.net
In the Outgoing Mail (SMTP) field, type smtpout.secureserver.net

Once all the correct information is inserted, click Next.
You will now be in the Internet Mail Logon page. In the Account Name field, type in the e-mail address you want to use with username@yourdomain.com.

In the Password field, type in the password.
Decide if you want the computer to remember your password. If you do, leave the box checked, if not, click on the check mark so that the box is empty.
Read and follow the instructions for the secure password authentication.
Once all of the correct information is typed in, click Next.
In the next window, choose your connection type depending on your connection method.
NOTE: If you use AOL, choose Connect using my local area network [LAN] .
Click Next . If you have entered all of the information correctly, the Congratulations window will open.
To save your settings, click Finish.

If you followed the above instructions but got an error, you might need to modify the advanced settings. To get to the advanced settings, follow the instructions below:

Go to Tools > Accounts.
Make sure the Mail tab is selected.
Double click on the account you want to modify. A window will pop up titled "youraccountname" Properties.
Click on the Servers tab.
Under Outgoing Mail Server, check the box that reads "My server requires authentication".
Click OK.
If you are still having trouble, please contact Technical Support.

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Outlook 2003

First open the program. Once the program is open, you are ready to set up your new account.
Click on Tools -> E-mail Accounts from the top bar.

The E-mail Accounts wizard window will open up.

On the E-mail Accounts wizard window, select Add a new e-mail account. Click Next.
For your Server Type select POP3.

On the Interenet E-mail Settings window, enter your information as follows:
Your Name: Enter your first and last name.
E-mail Address: Enter your e-mail address.
User Name: Enter your e-mail address, again.
Password: Enter the password for your e-mail account.
Incoming mail server (POP3): Enter pop.secureserver.net
Outgoing mail server (SMTP): Enter smtpout.secureserver.net

NOTE: Some ISPs will require that you use their specific SMTP server so they can monitor and watch for e-mail spam abuse. You will need to contact your ISP to find out if they require you to use a specific SMTP server.

Click Next. Click Finish.

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Outlook 2007

First open the program. Once the program is open, you are ready to set up your new account.
Click on Tools -> Account Settings from the top bar.

The Account Settings wizard window will open up.

On the Account Settings wizard window, make sure the E-mail table is selected at the top and click New.
This opens the Add New E-mail Account wizard. Make sure the POP3 radio button is checked and Click Next.

On the Auto Account Setup screen, make sure the Manually configure server settings or additional server types checkbox is checked and click Next.

On the Choose E-mail Service screen, make sure the Internet E-mail radio button is checked and click next.

On the Internet E-mail Settings window, enter your information as follows:
Your Name: Enter your first and last name.
E-mail Address: Enter your e-mail address.
Account Type: Select your account type from the drop down. By default your account is configured to use POP3.
Incoming mail server (POP3): Enter pop.secureserver.net
Outgoing mail server (SMTP): Enter smtpout.secureserver.net
NOTE: Some ISPs will require that you use their specific SMTP server so they can monitor and watch for e-mail spam abuse. You will need to contact your ISP to find out if they require you to use a specific SMTP server.

User Name: Enter your e-mail address, again.
Password: Enter the password you set up for your e-mail account.

Click Next. Click Finish.

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Mac-Os

If Mac Mail has not been setup previously or, if all of the accounts have been removed from Mac Mail, you will be prompted with a New Account setup wizard. Click Continue to start.

General Information:

Set your Account Type (POP3 is default).
Enter a description for the e-mail account in the Account Description field.
Enter the name of the owner of the e-mail account in the Full Name field.
Enter the full e-mail address in the E-mail Address field.
Click the Continue button.
Incoming mail server (POP3): Enter pop.secureserver.net
Outgoing mail server (SMTP): Enter smtpout.secureserver.net
NOTE: In some cases, Internet Service providers will require you to use a custom outgoing mail server so that they can monitor and control spam. Simply contact your internet service provider to find out if you need to use a custom outgoing mail server. You may also wish to Install Sendmail on an Alternate Port if you are having problems with your internet service providers outgoing mail server.
Make sure the Use Authentification box is checked.
Enter your user name for this e-mail in the User Name field.
Enter your password for this e-mail in the Password field.
Click the Continue button.
If everything was entered correctly, you will see an Account Summary page. Click the Continue button.

You will now see a Conclusion page. You can Import Mailboxes or Create Another Account from this page. Click the Done button when you are finished.

Adding a New Account to an Existing Mac Mail Client
Open Mac Mail on your computer.

Click on File -> Add Account.

This will open the New Account Wizard. Follow the steps found above in the Configuring Mac Mail section.

Edit/Modify Existing Account
Open Mac Mail on your computer.

From the Mail menu, select Preferences. This will launch the Accounts window.

Close the window when finished.

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I-Phone

If this is the first e-mail account you have setup up on your iPhone, tap Mail. Otherwise, from the Home screen, tap Settings.
On the Settings screen, tap Mail, Contacts, Calendars.
On the Mail screen, under Accounts, tap Add Account.
On the Welcome to Mail screen, tap Other.

Enter your account information using your keypad:
Name: Enter your name as you want it to display on e-mail messages you send.
Address: Enter your e-mail address.
Password: Enter your password for your e-mail account.
Description: Enter a description of this e-mail address. The description displays in your e-mail account list on your iPhone.

Tap Save
Select POP

Enter your Incoming Mail Server information: pop.secureserver.net
Host Name: Enter your domain name without the "www." before it.
User Name: Enter your username for your e-mail account.
Password: Enter your password for your e-mail account.
Tap Save.
Enter your Outgoing Mail Server (SMTP) information: smtpout.secureserver.net
Host Name: Enter your domain name without the "www." before it.
NOTE: Some ISPs require you to use their outgoing mail server so they can monitor e-mail spam abuse. You will need to contact your ISP to find out if they require a specific SMTP server to be used, if not, then your domain name without the "www." before it will be your outgoing mail server.
User Name: Enter your username for your e-mail account.
Password: Enter your password for your e-mail account.
Tap Save.

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Network Resources

Test Your Internet Speed - See just how fast your download and Upload speeds are! Simply go to Speakeasy

Complete Resource for Networking - A comprehensive list of articles dealing with every aspect of networking - Onlinecomputertips.com

Network Security - Protect your home network with these great tips:
Network Security

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Telephone Support

Available M-F 8:00 PM-5:00 PM PST
Free to qualified clients
$50 per issue for all others

661-476-0579

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